Transaction Coordinator > File Specialist
About the Team
We are a team of seasoned mortgage professionals in Port Townsend, WA. Our passion is helping families accomplish their dream of owning a home. We operate in a relaxed yet professional environment and embrace a culture that promotes learning, collaboration, and excellence. We are honored to be the number one mortgage lender in Jefferson County, WA.
Career Progression
The Transaction Coordinator role is an entry level position. The goal for this role is to learn the industry while providing administrative support to our loan officers. Eventually, this person will transition into a File Specialist position, and we'll hire a new Transaction Coordinator.
Position Summary
The Transaction Coordinator makes sure our customers, real estate agents, and referral partners have a five-star experience. This person takes much of the administrative burden off the shoulders of our loan officers, so they spend more time helping customers.
The Transaction Coordinator manages email, answers phones, gathers paperwork, maintains calendars to meet deadlines, and owns the disclosure process for our customers. They assist customers in collecting paperwork, deliver customer gifts, and maintain electronic files in our database. Utilizing proven processes and procedures, the Transaction Coordinator keeps the entire train on the track, and ensures that customers reach the correct station on time.
The File Specialist helps loan officers manage their pipeline of customers. They handle all internal procedures to help customers own homes. They order credit reports, review loan applications and customer paperwork, analyze mortgage lending guidelines, and create loan estimates for customers. The File Specialist works hand-in-hand with loan officers to manage the back end of the loan origination process.
The File Specialist will be expected to (eventually) obtain a Mortgage Loan Originator's license.
Essential Abilities
This person must be eager to learn. In a few years, they will become well versed in our team's processes and procedures, business strategies, specialized software and technical resources, industry guidelines, federal mortgage law, factors driving mortgage interest rates, and more!
The successful Transaction Coordinator > File Specialist should have excellent communication skills. This person will regularly correspond with customers, teammates, and referral partners via text, phone, email, and/or video. They will need to master the art of patiently and politely instilling urgency. Solid grammar and spelling should be used to communicate succinctly and effectively.
Outstanding technical skills are a must! We spend most of the day in front of a computer. While this person probably won't have experience with the exact databases and systems we use (they're specific to the mortgage industry), they should be comfortable entering information into a database, using common Windows applications, navigating the Internet and social media, and learning new systems and programs.
This person will need to be organized and detail oriented as they monitor dozens of files - all at different stages in the loan process - to make sure customer needs are addressed immediately, paperwork is signed promptly, and closing dates are met.
This person should have good reading comprehension skills along with the desire to become a licensed loan originator and grow with the team and the company.
Most importantly, this person will need to fit in with our office and team culture. We laugh. We yell. We curse like sailors. We love dogs. We're irreverent. And we're fun. We're also serious about our careers and about providing the best possible experience for our customers and referral partners. We keep it professional, even when we're not at work. We are aware that we represent our team and out company in our community. We live big. We love what we do. We work hard and play hard. We celebrate with grace and gratitude.
Desired Skills
- Any experience in an administrative, sales support, or customer service role would be helpful.
- This person should have decent math skills. We certainly don't use calculus (or even algebra) on a daily basis. And computers do most of the work for us. But this person should have a firm grasp of basic mathematical functions including fractions, decimals, multiplication, and division.
- The ability to function independently. Specific tasks will need to be accomplished daily, weekly, monthly, and quarterly. This person will be accountable for completing these tasks within deadlines and without reminders.
- The desire to "jump in" and do what's necessary so the team is successful.
- This person must possess good judgment, be able to accept responsibility, and handle confidential information appropriately.
Benefits & Perks
We've done the heavy lifting! We've got a rock-solid process and a history of providing amazing customer service. We have the technology and resources in place to capture customer information, keep in touch, and deliver an efficient, polished experience.
This is a full-time, 40-hour per week job (mostly) during business hours. The Transaction Coordinator > File Specialist will primarily work from our office in Port Townsend.
This is a career opportunity. This person will be learning skills that can position them for a lifelong career in the mortgage industry - a career that pays living wage jobs, can be done nearly anywhere in the world, and does not require a college degree.
Compensation package will include an hourly rate plus bonuses. Bonuses will increase as this person learns the industry and accepts more responsibility. Benefits package includes medical, dental, vision, 401(k), life insurance, paid vacation/holidays, and more.
Please submit a cover letter and resume in .doc or .pdf format to contact@emilycaryl.com
We are an Equal Opportunity Employer.